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ACWD Revamps Website, Launches Twitter and Facebook Pages

The new website and social media pages will allow the water district to improve customer service, ACWD says.

From the Alameda County Water District

Fremont, CA — The Alameda County Water District (ACWD) has announced the redesign of its website and the launch of the District’s first social media sites – Facebook and Twitter. The newly redesigned site allows customers to access their accounts and view water consumption data while social media will provide opportunities for routine, two-way communication with residents and businesses.

“By reinventing our online presence, we hope to make it easier for our customers to do business with us,” said Walt Wadlow, ACWD General Manager. “And in the event of an emergency or during construction activities,” Wadlow went on to say, “our social media sites will allow us to instantaneously provide information that will help to protect public health and safety.”

The District’s redesigned website allows customers to:

  • View their accounts online.
  • Signup for email and text message notifications.
  • Report concerns.
  • Follow the District on Facebook and Twitter.
  • Subscribe to RSS feeds.

The launch of ACWD’s Facebook and Twitter sites allows the District to post information about water quality or supply emergencies, project updates, public meetings, and much more. In addition, followers can post comments and ask questions of the District via both social media sites.

“The extensive changes we’ve made to our online presence will make it easier for us to provide meaningful information to our customers in a way that is timely and efficient,” said Frank Jahn, ACWD Public Information Supervisor. “The new website is easier to navigate and provides online capabilities which were not previously available,” Jahn added.

The District will continue to use its website as its primary online presence and customers should refer to the website for detailed information, forms, and customer service questions.

Residents and businesses are encouraged to view ACWD’s new website at www.acwd.org and to follow the District on Facebook and Twitter (@AlamedaCountyWD) to receive up-to-date information about Tri-City water issues.

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For nearly 100 years, the Alameda County Water District has supplied water to the residents and businesses of southern Alameda County. ACWD supplies drinking water to the more than 331,000 people living in the cities of Fremont, Newark, and Union City. For more information, please visit www.acwd.org.

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